Terms of service

1) OVERVIEW

This website (“Site”) is operated by Ganga Paar Foods Enterprises (“Company”, “we”, “us”, “our”).

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, policies, and notices referenced here or available on the Site.

These Terms apply to all users of the Site, including browsers, customers, merchants, and contributors of content. If you do not agree to these Terms, you may not access the Site or use any services.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.

2) ELIGIBILITY & ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your state/union territory of residence in India (or your jurisdiction).
  • You will not use our products for any illegal or unauthorized purpose.
  • You will not violate any laws in your jurisdiction (including intellectual property/copyright laws).
  • You will not transmit worms, viruses, or code of a destructive nature.

Any breach of these Terms may result in immediate termination of access to our services.

3) GENERAL CONDITIONS

3.1 Right to Refuse Service

We reserve the right to refuse service to anyone for any reason at any time, including suspected fraud, abuse of policies, or unlawful activity.

3.2 Communication & Consent

By using the Site and placing an order, you consent to receive communications from us via email, SMS, WhatsApp, calls, or other electronic means for:

  • order confirmations, shipping updates, delivery coordination,
  • support-related messages,
  • service updates and policy updates,
  • marketing communications (where applicable).

You may opt out of marketing communications by using the unsubscribe link in emails or contacting us.

3.3 Data Transmission

Your content (excluding payment information) may be transmitted unencrypted and may involve:

  • transmissions over various networks, and
  • changes to conform to technical requirements.

Payment information is typically encrypted during transmission by our payment partners and Shopify.

3.4 No Resale / Exploitation

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

4) ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this Site is not accurate, complete, or current. Content is provided for general information and should not be relied upon as the sole basis for decisions.

We reserve the right to modify the contents of this Site at any time but have no obligation to update any information.

5) PRICING, AVAILABILITY & SERVICE MODIFICATIONS

5.1 Pricing

Prices for products are subject to change without notice. Displayed prices are in INR, unless stated otherwise.

5.2 Availability

Products may be available in limited quantities and may be discontinued without notice.

5.3 Modifications / Discontinuation

We reserve the right to modify or discontinue the Service (or any part of the Site) without notice. We shall not be liable for any modification, price change, suspension, or discontinuance.

6) PRODUCTS & CONTENT DISCLAIMER (FOOD ITEMS)

6.1 Food Product Nature

Our products are food items and may show natural variation in color, texture, aroma, consistency, and taste due to seasonal ingredients, natural fermentation, or batch processes.

6.2 Images & Representation

We make every effort to display product images accurately. However:

  • your device screen may display colors differently,
  • props used in photography are for display only unless explicitly included.

6.3 Not Medical Advice

Information on this Site is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease. If you have allergies, dietary restrictions, or medical concerns, consult a qualified professional before consuming.

7) ORDER ACCEPTANCE, CANCELLATION & LIMITATIONS

7.1 Order Acceptance

Your order is an offer to purchase. We may accept or reject your order for reasons including suspected fraud, incorrect pricing, stock unavailability, address issues, or repeated returns/abuse of policies.

7.2 Cancellation by Customer

You may request cancellation only before dispatch. Once shipped, orders cannot be cancelled.

7.3 Cancellation by Company

We reserve the right to cancel any order within a reasonable time if the product is unavailable, the order appears fraudulent, there is an error in product pricing or description, or the address is incomplete/undeliverable.

If we cancel after payment, we will initiate a refund as per our Refund/Return Policy.

7.4 Quantity Limits

We may limit or cancel quantities purchased per person, household, or order. Restrictions may include orders placed by the same customer account, the same payment method, or the same billing/shipping address.

8) SHIPPING & DELIVERY

Shipping, dispatch timelines, and delivery estimates are governed by our Shipping Policy. Delivery timelines are estimates and may be impacted by courier delays, weather, strikes, regional restrictions, or events beyond our control.

9) RETURNS, REFUNDS & REPLACEMENTS

Returns and refunds are governed by our Return/Refund Policy. Because we sell food items, some products may be non-returnable due to hygiene and safety reasons, except where:

  • the product is damaged in transit,
  • the wrong item was delivered,
  • the product is defective (as per policy).

10) BILLING & ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases.

We may attempt to contact you by phone/email/SMS for order verification or delivery coordination. If we cannot verify or deliver due to incorrect details, the order may be cancelled or returned.

11) PAYMENT METHODS

Payments may be processed via Shopify and/or third-party payment gateways. By completing a transaction, you agree to the payment gateway’s terms and privacy practices.

We are not responsible for payment failures caused by bank/network issues, gateway downtime, incorrect OTP, UPI issues, or card authorization failures.

12) OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties. We have no liability arising from your use of optional third-party tools.

13) THIRD-PARTY LINKS

Third-party links may direct you to websites not affiliated with us. We are not responsible for third-party content, accuracy, or policies. Use them at your own risk.

14) USER COMMENTS, FEEDBACK & SUBMISSIONS

If you submit ideas, suggestions, reviews, or other materials (“Comments”), you agree we may use them without restriction, including for marketing, unless prohibited by law.

You agree that your Comments will not:

  • violate third-party rights (IP, privacy, etc.),
  • contain unlawful, abusive, obscene, or defamatory material,
  • include malware or harmful code.

We may remove content we determine to be unlawful or objectionable.

15) INTELLECTUAL PROPERTY

All content on this Site (logos, product names, text, images, videos, branding) is owned by or licensed to Ganga Paar Foods Enterprises and protected by applicable laws.

You may not use, copy, reproduce, distribute, or exploit any content without written permission.

16) PROHIBITED USES

You are prohibited from using the Site or its content:

  • for unlawful purposes,
  • to violate laws/regulations,
  • to infringe intellectual property rights,
  • to harass or abuse others,
  • to submit false or misleading information,
  • to upload or transmit malware,
  • to scrape, crawl, or exploit the Site’s infrastructure,
  • to interfere with Site security or features.

We may terminate access if you violate prohibited uses.

17) DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free, or that any errors will be corrected immediately.

The Site and services are provided “as is” and “as available”, without warranties of any kind.

18) LIMITATION OF LIABILITY

To the maximum extent permitted by law, Ganga Paar Foods Enterprises shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from use of or inability to use the Site, purchase or use of any product, delays in shipping/delivery by courier partners, errors or omissions in content, or unauthorized access to user data caused by factors beyond reasonable control.

Where liability cannot be excluded, it shall be limited to the maximum extent permitted by law.

19) INDEMNIFICATION

You agree to indemnify and hold harmless Ganga Paar Foods Enterprises and its directors, employees, affiliates, suppliers, and partners from any claim or demand arising from your breach of these Terms, your violation of any law, or your violation of any rights of a third party.

20) SEVERABILITY

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain valid.

21) TERMINATION

These Terms remain effective unless terminated by you or us.

We may terminate or suspend your access without notice if we suspect you have violated these Terms or engaged in fraudulent activity.

Obligations and liabilities incurred prior to termination shall survive termination.

22) ENTIRE AGREEMENT

These Terms and any policies posted on our Site constitute the entire agreement between you and us and govern your use of the Service, superseding prior agreements, communications, and proposals.

23) GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Uttar Pradesh, India.

24) CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically. Continued use of the Site following updates constitutes acceptance of those changes.

25) CONTACT INFORMATION

Ganga Paar Foods Enterprises

Shiv Ganga Farm – Joya Road, Sambhal, Uttar Pradesh, 244304, India

Phone: +91-9958662076

Email: info@gangapaar.com